RESERVATION T&Cs

  • We are unable to accept bookings for The RETREAT from groups of ALLMALE guests. Families, couples (male or female) and mixed male/female or all-female groups only.
  • Foe non-travel website bookings a 30% deposit is required to complete all booking reservations – we send a PayPal invoice for speed and ease.
  • If booking cost is not pre-paid in full at the time of reservation, any room/villa booking balance is due at check-in, on arrival, and is payable in local currency (Thai Baht),
  • *Please note that we are currently NOT able to offer any credit card payment facilities (other than via PayPal).
  • If the arrival date is less than 21 days at the time of booking, then the accommodation must be paid for in full at the time of reservation.
  • Confirmed room allocations are only secured on a ‘first cleared deposit received’ Rooms/villa cannot be held without deposit for longer than 24hrs.
  • For 30% deposit purposes, and less than 21-day-advance bookings, PayPal is the preferred settlement method, A bank transfer to our Thai bank account is a possible alternative payment option.
  • For the forwarding of the ‘PayPal Deposit Request Invoice’, we would need a PayPal account email address. Accounts are easily set up at paypal.com.  Our business PayPal email account address is hideawaysamui@gmail.com.  A secure one-off payment by credit card is possible on the PayPal website without an account.
  • With regard to 22 December to 2 January, peak-season bookings, as this period is always oversubscribed, any remaining balance of the accommodation cost is payable 21 days prior to arrival date.
  • Check-In time is from 14:00 for all properties listed
  • A no-cost early check-in time (from 12:00noon), is subject to the departure status of any prior booked villa or guesthouse room reservations.
  • Pre-12noon check-in, when available, may be subject to a further room/villa occupancy charge.
  • Check-Out time is up to 11:00am for ‘The RETREAT’
  • Check-Out time is up to 12noon for Boutique Guesthouse
  • A no-cost late check-out time (14:00 latest) for THBG bedrooms, and (13:00 latest) for ‘The RETREAT’ villa, is subject to the arrival status of any follow-on room or villa reservations.
  • Post-13:00/14:00 PM check-outs, when available, may be subject to a further room/villa occupancy charge.
  • For current early check-in, and late check-out charges, please view the ‘Rates & Availability’ page on our website thehideawaysuites.com
  • Airport-only Collections: Please note:  Our inclusive free pick-up/dr0p-off service is for Samui Airport arrivals only.
  • Due to the distance and extreme locations of some ferry terminals, we are unable to provide inclusive collections for arrival locations, other than Samui Airport.
  • We are able to quote for ferry meet-on-arrival/pick-up services.
  • If you are arriving by alternative transport other than air, and will be making your own way to our facility, our physical location is inside the Kanda Residences complex (formally Karma-Samui) –80/32, Moo 5, Tambon Bophut, Koh Samui, Suratthani.   Thailand.
  • THBG is located within villa 36. The RETREAT is located at villa 35.
  • Our location is very close to the well-known RockPool restaurant – please advise your driver of this.
  • The RETREAT and Guesthouse visitors are not surcharged for villa electric usage – it is asked though that guests respect this by turning off the air conditioning when vacationing LDK and bedroom areas.
  • The RETREAT and Guesthouse visitors are not asked for a ‘Security Deposit’, however any damages/breakages will be expected to be paid for at ‘fair replacement value’.
  • All of our rental listings have an indoor No-Smoking We provide ample outside ash trays should your party have guests who smoke.

CANCELLATION T&Cs

Standard Season Reservations

  • No charge or deposit forfeiture will be levied on cancellations made more than 45 days prior to the booked check-in date.
  • For cancellations made between 21 days and 45 days prior to check-in date, an administration charge equivalent to a 1-night room cost (rackroom/villa rate) will be forfeited from any deposit paid, and the balance refunded, usually via PayPal (unless mutually agreed otherwise).
  • ‘No-Shows’, or for cancellations made between 1 day and 20 days prior to check-in date, the 30% room/villa deposit amount will be forfeited.
  • If the booking has been made under our payment-in-full, 21 days-to-arrival terms, 50% of booking cost will be forfeited.

High Season Reservations

  • In addition to the cancellation terms above, for 22 December to 2 January reservations, booking balances must be paid for in full 21 days prior to arrival.
  • Cancellations between 14 and 20 days before arrival – 50% of room cost is forfeitable for cancellations after the booking balance payment has been made.
  • ‘No-Shows’ or cancellations between 1 and 13 days before arrival – 100% of booking cost is forfeitable.